Terms of service

Welcome to Crisp Pot Craft. These Terms of Service establish the conditions governing access to and use of https://www.crisppotcraft.online/, including browsing product listings, purchasing merchandise, communicating with our business, and using the services provided through our online store.

Crisp Pot Craft is operated by Y&J DIAMOND EXPRESS LLC, a business located in Florida, United States.

Throughout these Terms, "we," "us," "our," and "the Company" refer to Y&J DIAMOND EXPRESS LLC, operating as Crisp Pot Craft. "You," "your," and "customer" refer to any individual accessing our website or purchasing merchandise through our store.

By accessing our website or completing a purchase, you acknowledge that you have read and agree to these Terms, together with the policies referenced herein.

1. Acceptance of Terms

These Terms apply to all website visitors, customers, and other individuals accessing our online shopping services.

Your use of the website indicates your agreement to follow the conditions described in this document.

If you do not agree with these Terms, you should discontinue using the website and refrain from submitting an order.

We may update these Terms when necessary to reflect changes in our products, business practices, website functions, or legal requirements.

2. Description of Our Business

Crisp Pot Craft offers household dining accessories and decorative products designed to help customers create attractive and functional living spaces.

Our product selection includes:

Tablecloths

Tablecloths are intended to add a decorative layer to dining tables, kitchen tables, and other suitable household surfaces. They can help establish a coordinated dining environment while providing a practical surface covering for everyday meals and special gatherings.

Placemats

Placemats provide individual dining surface accents and help organize table settings. They may be used to create a coordinated appearance for everyday meals, family gatherings, or entertaining guests.

Candle Holders

Candle holders are decorative household accessories designed to support suitable candles and contribute to the atmosphere of a room or dining arrangement, subject to their individual product specifications and safety instructions.

Each product should be used according to its intended design and any instructions supplied with the merchandise.

3. Product Descriptions and Accuracy

We make reasonable efforts to provide useful and accurate product information.

Product listings may include photographs, descriptions, dimensions, materials, colors, and other relevant characteristics to help customers make informed purchasing decisions.

Customers should carefully review the available product information before submitting an order.

Although we strive to display products accurately, minor visual differences may occur because of:

  • Screen brightness and color calibration.

  • Different display devices.

  • Indoor and outdoor lighting.

  • Photography and image processing.

  • Material texture and ordinary manufacturing tolerances.

For example, a tablecloth's color may appear slightly different under warm dining-room lighting than it does on a computer display.

Decorative candle holders may also reflect light differently depending on their finish and surrounding environment.

These ordinary presentation differences do not automatically constitute a product defect. However, a material discrepancy between the advertised merchandise and the product delivered will be handled in accordance with applicable law.

4. Product Use and Safety

Customers are responsible for using purchased merchandise appropriately.

Tablecloths and placemats should be used on suitable surfaces and cared for according to their material characteristics and any accompanying instructions.

Customers should consider the table dimensions, material compatibility, cleaning requirements, and intended environment before purchasing.

Candle holders require additional attention because they may be used with open flames.

Customers should:

  • Place candle holders on stable, heat-resistant surfaces.

  • Keep burning candles away from curtains, tablecloth edges, paper, and other combustible materials.

  • Never leave an open flame unattended.

  • Keep candles and candle holders away from children and pets.

  • Avoid touching heated candle holders until they have cooled.

  • Follow any product-specific warnings or instructions.

Unless a product is expressly described as heat-resistant or suitable for a particular purpose, customers should not assume that it is designed to withstand direct flame, excessive heat, or other conditions outside its stated use.

5. Product Availability

All products are offered subject to availability.

We may add new merchandise, revise product descriptions, update photographs, modify available options, or discontinue products as business conditions change.

An item displayed on our website is not necessarily guaranteed to remain available until an order is completed.

If a product becomes unavailable after an order has been submitted, we may contact the customer to explain the situation and discuss available options.

Where an order cannot be fulfilled, we will provide an appropriate cancellation and refund in accordance with applicable law.

6. Pricing and Currency

All prices displayed on Crisp Pot Craft are stated in United States dollars (USD), unless expressly indicated otherwise.

We make reasonable efforts to maintain accurate pricing information.

Prices may change as product selections, operating costs, and business conditions evolve.

The price applicable to a purchase is generally the price displayed during checkout when the order is submitted, subject to correction of genuine pricing errors and applicable legal requirements.

Applicable taxes and other disclosed charges may be added during checkout.

Customers are responsible for reviewing the final order total before confirming payment.

7. Payment Authorization

Orders must be paid through the payment methods made available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment transactions may be processed through independent payment service providers.

We may decline or cancel an order when:

  • Payment authorization is unsuccessful.

  • Transaction information cannot be reasonably verified.

  • A transaction appears to involve unauthorized activity.

  • A material pricing or technical error affects the purchase.

  • The requested merchandise is unavailable.

If payment has already been collected for an order that is subsequently canceled, the applicable amount will be refunded as required by the circumstances and applicable law.

8. Shipping Charges

Our standard shipping arrangement is as follows:

  • Orders totaling $10.00 or more qualify for free shipping.

  • Orders totaling less than $10.00 are subject to a $5.99 shipping fee.

The applicable shipping charge will be displayed during checkout before the customer completes the purchase.

Additional information about order processing, delivery estimates, tracking, and shipment concerns is provided in our Shipping Policy.

9. Order Submission and Acceptance

When you submit an order, you are requesting to purchase the selected merchandise under the terms presented during checkout.

An automated order confirmation indicates that your order information has been received. It does not necessarily mean that fulfillment has been completed or that the merchandise has been dispatched.

Orders may be reviewed for payment verification, product availability, shipping information, and potential transaction errors.

Where legally permitted, we may cancel or decline an order because of:

  • Product unavailability.

  • Payment authorization problems.

  • Suspected fraud.

  • Incorrect pricing.

  • Material website errors.

  • Delivery restrictions.

  • Other legitimate fulfillment concerns.

If an order is canceled after payment has been collected, an appropriate refund will be arranged.

10. Customer Information and Responsibilities

Customers are responsible for providing accurate and complete information during checkout.

This includes:

  • Full recipient name.

  • Valid email address.

  • Correct billing details.

  • Complete shipping address.

  • Apartment or unit information, where applicable.

  • Any additional delivery information requested.

Incorrect information may result in delayed shipments, unsuccessful delivery attempts, or other fulfillment difficulties.

If you identify an error after submitting an order, please contact us as quickly as possible.

We will make reasonable efforts to correct information before shipment, but changes cannot be guaranteed after fulfillment begins.

11. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our separate Return and Refund Policy.

That policy explains:

  • The applicable return period.

  • Merchandise condition requirements.

  • Return authorization procedures.

  • Return shipping responsibilities.

  • Refund review and processing.

  • Procedures for damaged or defective merchandise.

  • Exchange availability.

Customers should review the Return and Refund Policy before purchasing.

Nothing in these Terms is intended to eliminate a consumer right or remedy that cannot legally be waived.

12. Order Cancellations

Customers who wish to cancel an order should contact us promptly at [email protected].

We will make reasonable efforts to accommodate cancellation requests received before shipment.

Once an order has been dispatched or transferred to a carrier, cancellation may no longer be available.

If we cannot ship an order within the applicable promised timeframe, we will provide the required delay notice and cancellation options under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, where applicable.

13. Intellectual Property

Website content may include original text, photographs, graphics, logos, page layouts, product descriptions, and other creative materials.

Unless otherwise identified, these materials are owned by or used with authorization by Y&J DIAMOND EXPRESS LLC or the relevant rights holders.

Visitors may use website content for personal shopping and informational purposes.

Without appropriate authorization, you may not:

  • Copy substantial website content for commercial distribution.

  • Reproduce original product photographs for unauthorized commercial use.

  • Misuse our business name or branding.

  • Redistribute protected materials.

  • Modify or exploit copyrighted content.

  • Present our website materials as your own work.

Third-party trademarks and product identifiers remain the property of their respective owners.

14. Prohibited Activities

You agree not to use the website for unlawful, deceptive, harmful, or unauthorized activities.

Prohibited conduct includes:

  • Submitting fraudulent orders.

  • Providing intentionally misleading information.

  • Attempting unauthorized access to website systems.

  • Interfering with website functionality.

  • Uploading malicious software.

  • Violating intellectual property rights.

  • Misusing information belonging to other customers.

  • Attempting to disrupt normal business operations.

We reserve the right to take reasonable measures to protect our website, customers, and business interests.

15. Third-Party Services

Our store may rely on third-party service providers for payment processing, website hosting, shipping, analytics, security, and technical operations.

These providers may operate under separate contractual terms and privacy policies.

Where a customer uses an external service, that service may be subject to its own terms of use.

Our Privacy Policy explains the general circumstances in which third-party providers may process customer information.

16. Website Availability

We aim to maintain a reliable online shopping environment.

However, continuous and uninterrupted website availability cannot be guaranteed.

Temporary interruptions may occur because of:

  • Scheduled maintenance.

  • Hosting or network problems.

  • Software updates.

  • Security incidents.

  • Technical failures.

  • Other operational circumstances.

We may modify or discontinue website features when reasonably necessary, subject to applicable law.

17. Disclaimer of Warranties

To the fullest extent permitted by law, website access and general informational content are provided on an available basis.

We do not guarantee that every website feature will operate without interruption or technical errors.

This provision does not eliminate express warranties or non-waivable implied warranties applicable to purchased merchandise.

Where permitted by law, any limitation of implied warranties will apply only to the extent legally enforceable.

18. Limitation of Liability

To the extent permitted by applicable law, Y&J DIAMOND EXPRESS LLC will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from website use or temporary service interruptions.

Nothing in this section excludes liability that cannot legally be excluded or limits consumer remedies arising from defective merchandise, misleading representations, or other legally protected circumstances.

All applicable statutory protections remain in effect.

19. Indemnification

To the extent permitted by law, you agree to be responsible for reasonable losses or expenses arising directly from your unlawful misuse of the website, infringement of third-party rights, or material violation of these Terms.

This provision does not require customers to assume responsibility for the Company's own unlawful acts or obligations that cannot legally be transferred.

20. Governing Law

These Terms are governed by the laws of the State of Florida, United States, together with applicable federal laws.

Relevant legal protections may include the Florida Deceptive and Unfair Trade Practices Act and applicable federal consumer protection requirements.

Any dispute will be handled through a court or other lawful forum with appropriate jurisdiction, subject to applicable mandatory consumer protections and venue requirements.

21. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or interpreted to the extent legally permissible.

The remaining provisions will continue in effect.

22. Changes to These Terms

We may revise these Terms to reflect changes in our products, business operations, website features, or legal requirements.

The latest version will be published on our website with an updated effective date.

Customers are encouraged to review this document periodically.

23. Contact Information

For questions about these Terms, purchases, or website services, please contact:

Company: Y&J DIAMOND EXPRESS LLC
Store Name: Crisp Pot Craft
Contact Person: Nery Berrios
Business Address: 163 Gardenia Rd, Kissimmee, FL 34743, USA
Email: [email protected]
Website: https://www.crisppotcraft.online/

Thank you for choosing Crisp Pot Craft. We appreciate the opportunity to provide decorative dining accessories and useful home products for your everyday spaces.