Shipping policy

At Crisp Pot Craft, operated by Y&J DIAMOND EXPRESS LLC, we believe that a pleasant shopping experience should continue beyond checkout. Receiving your selected tablecloths, placemats, or candle holders in good condition is an important part of the service we aim to provide.

Whether you are preparing a dining table for everyday family meals, organizing a special gathering, or selecting decorative candle holders to enhance your home, we want you to understand how our shipping arrangements work.

This Shipping Policy describes shipping fees, order preparation, delivery estimates, tracking information, address requirements, and procedures for handling delivery problems.

All orders placed through https://www.crisppotcraft.online/ are subject to this policy.

1. Shipping Availability

We offer shipping for eligible orders to destinations supported by the delivery options available at checkout.

The availability of delivery services may depend on the destination, carrier coverage, package characteristics, and other logistical conditions.

Customers should enter a complete and accurate delivery address before submitting payment.

If a particular destination cannot be serviced, we may contact the customer to discuss available alternatives or an appropriate order resolution.

2. Shipping Charges

Crisp Pot Craft provides a simple shipping fee structure designed to make smaller purchases accessible.

Our standard rates are:

Orders of $10.00 or more

Eligible orders qualify for free shipping.

Orders below $10.00

A flat shipping fee of $5.99 applies.

The applicable shipping charge will be displayed during checkout before the purchase is completed.

Customers should review the final order summary to confirm the merchandise total, shipping charge, and applicable taxes.

We do not intend to add undisclosed standard shipping charges after an order has been accepted.

3. Order Processing

After an order is submitted, it enters our order processing and fulfillment procedure.

This process may include:

  • Reviewing submitted order details.

  • Confirming payment authorization.

  • Checking merchandise availability.

  • Preparing the selected products.

  • Inspecting merchandise where appropriate.

  • Selecting suitable protective packaging.

  • Arranging carrier collection or dispatch.

Our estimated order processing time is generally 1–3 business days.

Business days ordinarily exclude Saturdays, Sundays, and recognized public holidays.

Certain circumstances, such as unusually high order volume, inventory verification, technical interruptions, or unexpected operational issues, may extend the processing period.

An order confirmation does not mean that the package has already been handed to a carrier.

4. Estimated Delivery Time

Following dispatch, the estimated delivery timeframe is generally 5–10 business days.

The actual delivery period may vary according to:

  • The delivery destination.

  • Carrier transportation schedules.

  • Package handling requirements.

  • Weather conditions.

  • Public holidays.

  • Network congestion.

  • Unexpected transportation interruptions.

These timeframes are estimates and are not guaranteed delivery dates.

Any specific delivery commitment displayed at checkout or communicated to the customer will be subject to the applicable terms and legal requirements.

We aim to provide reasonable shipping estimates and will notify customers of material delays when required.

5. Product Packaging and Handling

Different household accessories may require different packaging considerations.

Tablecloths

Tablecloths are generally packaged to help protect them from unnecessary handling, moisture exposure, and transportation-related contamination.

Customers should inspect the merchandise after delivery and follow the applicable care instructions before use.

Placemats

Placemats should be packaged in a manner that helps preserve their shape and surface condition during transportation.

Upon arrival, customers should check for visible creases, stains, tears, or other irregularities.

Candle Holders

Candle holders may be more vulnerable to transportation damage depending on their materials and construction.

Where appropriate, protective packaging may be used to reduce the risk of scratches, chips, cracks, and breakage.

Customers should inspect fragile merchandise carefully after delivery.

If a candle holder arrives broken, avoid handling sharp fragments and contact our customer service team.

6. Order Confirmation

After successfully placing an order, customers may receive an order confirmation through the email address submitted during checkout.

The confirmation may include:

  • Order reference number.

  • Product names and quantities.

  • Merchandise prices.

  • Shipping information.

  • Payment confirmation.

  • Delivery address.

Please review the confirmation carefully.

If you notice an error, contact us as soon as possible at [email protected].

We will make reasonable efforts to correct information before dispatch, although changes cannot be guaranteed once fulfillment has begun.

7. Shipment Tracking

When tracking services are available, tracking details may be provided through an email notification or another order communication channel.

Customers can use the tracking information to review the shipment's progress through the applicable carrier system.

Please note that tracking information may not become available immediately after dispatch.

A carrier may require additional time to scan the package and update its tracking records.

If tracking information remains unchanged for an extended period or indicates an unexpected delivery issue, please contact our support team.

8. Incorrect or Incomplete Addresses

Customers are responsible for entering accurate delivery information.

Before confirming an order, please verify:

  • Recipient's full name.

  • Street address.

  • House or building number.

  • Apartment, suite, or unit number.

  • City and state.

  • ZIP code.

  • Any necessary delivery instructions.

An incomplete or inaccurate address may result in failed delivery attempts, delays, or returned shipments.

If a package is returned because of incorrect information provided by the customer, we will review the situation and discuss available options.

Where legally permitted, additional shipping expenses may apply if a new shipment is necessary because of customer-provided address errors.

9. Delivery Attempts

Delivery carriers may follow their own procedures when a recipient is unavailable.

Depending on the carrier and destination, the package may be:

  • Delivered to an authorized safe location.

  • Left with an appropriate recipient.

  • Held for collection.

  • Scheduled for another delivery attempt.

  • Returned to the sender after unsuccessful delivery attempts.

Customers should monitor shipment notifications and follow any collection or delivery instructions supplied by the carrier.

10. Delayed Shipments

Unexpected transportation and fulfillment problems may occasionally affect delivery schedules.

If we become aware that an order cannot be shipped within the timeframe originally represented, we will provide the applicable delay notice and cancellation options required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, where applicable.

Customers will be given the legally required opportunity to consent to a delay or cancel the affected order and receive an appropriate refund.

If the merchandise cannot be shipped and the order is canceled, refunds will be handled in accordance with applicable federal requirements.

11. Lost or Missing Packages

If your package has not arrived within the estimated delivery timeframe, please contact us.

To help us investigate, provide:

  • Your full name.

  • Your order number.

  • Your shipping address.

  • Available tracking information.

  • A description of the problem.

We may review the order records and available carrier information to determine the shipment status.

If the package is confirmed lost or otherwise qualifies for a remedy, we will evaluate appropriate options, which may include replacement merchandise or a refund.

A tracking status showing delivered does not automatically resolve every missing-package concern. We encourage customers to contact us so that the circumstances can be reviewed.

12. Damaged Merchandise Upon Arrival

We want customers to receive their purchases in acceptable condition.

If a tablecloth arrives torn, a placemat arrives damaged, or a candle holder arrives chipped or broken, please notify us promptly.

Photographs can help us evaluate the situation.

Where possible, please provide:

  • The shipping package.

  • The shipping label.

  • The damaged merchandise.

  • The affected area in close-up photographs.

  • Any visible packaging damage.

For broken glass or other sharp materials, do not risk injury to obtain photographs.

Please retain the packaging and affected merchandise when reasonably safe to do so, until the issue has been reviewed.

We will work with the customer to determine an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

13. Address Changes and Rerouting

If you need to change your delivery address, contact us immediately.

Address changes may be possible before shipment, depending on the order's fulfillment status.

Once a package has been handed to a carrier, rerouting requests may be subject to carrier restrictions and cannot be guaranteed.

Customers should verify their shipping details carefully before submitting an order.

14. Shipping Restrictions and Unforeseen Circumstances

Certain circumstances may affect our ability to deliver merchandise according to ordinary schedules.

These may include:

  • Severe weather.

  • Natural disasters.

  • Carrier service interruptions.

  • Transportation delays.

  • Public emergencies.

  • Government restrictions.

  • Technical or fulfillment disruptions.

  • Other events beyond reasonable operational control.

When such events affect an order, we will make reasonable efforts to provide relevant updates and assist with available solutions.

15. Free Shipping Conditions

Free shipping applies to eligible orders with a merchandise subtotal of $10.00 or more.

Orders below $10.00 are subject to the stated $5.99 shipping charge.

Any applicable shipping treatment following a cancellation, partial refund, or order adjustment will be evaluated according to the original transaction, the circumstances of the change, and applicable law.

16. Shipping Contact Information

For questions about order preparation, delivery estimates, tracking, address corrections, or shipment problems, please contact:

Company: Y&J DIAMOND EXPRESS LLC
Store: Crisp Pot Craft
Contact Person: Nery Berrios
Business Address: 163 Gardenia Rd, Kissimmee, FL 34743, USA
Email: [email protected]
Website: https://www.crisppotcraft.online/

We appreciate your patience and confidence in Crisp Pot Craft. Our goal is to make the journey from placing an order to receiving your home accessories as clear and dependable as possible.