Refund policy

At Crisp Pot Craft, operated by Y&J DIAMOND EXPRESS LLC, we believe that a thoughtfully arranged table can bring warmth, personality, and charm to everyday living. From elegant tablecloths and practical placemats to decorative candle holders, our products are selected to help customers create inviting dining spaces and comfortable home environments.

We understand that choosing home décor and dining accessories online requires confidence. A tablecloth may look different under your dining room lighting, a placemat may not fit the intended table arrangement, or a candle holder may not complement the decorative style you originally imagined. We want customers to have a clear understanding of their options when a purchase does not meet their expectations.

This Return and Refund Policy explains the conditions for returning merchandise, requesting refunds, reporting damaged products, and resolving order-related concerns.

This policy applies to purchases made directly through https://www.crisppotcraft.online/.

1. Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

To be considered for a standard return, the merchandise must generally meet the following requirements:

  • The product must be unused and in its original condition.

  • The item must be clean and free from food stains, candle wax, grease, moisture damage, scratches, or other signs of use.

  • All original product components, accessories, and packaging should be included whenever reasonably possible.

  • The merchandise must not have been washed, modified, repaired, or altered.

  • The return request must be submitted within the applicable 30-day period.

These requirements help us evaluate returned merchandise consistently and maintain appropriate product quality standards.

A product that has been used during a meal, exposed to candle wax, or otherwise handled in a way that makes it unsuitable for resale may not qualify for a standard change-of-mind return.

However, defective, damaged, incorrectly supplied, or materially misrepresented merchandise will be reviewed separately in accordance with applicable consumer protection laws.

2. Eligible Product Categories

Our return process applies to eligible products purchased directly through Crisp Pot Craft.

Tablecloths

Tablecloths may be considered for return when they remain unused, unwashed, and free from stains, tears, and other damage.

Customers should carefully review the listed dimensions before purchasing to ensure that the selected tablecloth is appropriate for their dining table or intended decorative arrangement.

Placemats

Placemats may qualify for return when they remain unused and retain their original condition.

Products showing food residue, grease marks, liquid stains, heat damage, or cleaning-related deterioration may not qualify for a standard return.

Candle Holders

Candle holders may be returned if they remain unused and are free from scratches, chips, cracks, wax residue, and other signs of handling or use.

Because certain candle holders may contain glass, ceramic, metal, or other decorative materials, customers should package these products carefully when an approved return is necessary.

3. Non-Eligible Standard Returns

A standard change-of-mind return may be declined when merchandise:

  • Has been used or washed.

  • Contains food stains, candle wax, grease, or other residue.

  • Has visible cracks, chips, scratches, or damage caused after delivery.

  • Has been modified or repaired by the customer.

  • Is missing essential components or accessories originally supplied.

  • Is returned outside the applicable return period without an additional legal entitlement.

This section does not prevent customers from seeking remedies for defective merchandise, shipping damage, incorrect orders, or other circumstances protected by applicable law.

4. How to Start a Return

Before sending an item back, customers must contact our support team to receive return instructions.

Please follow the procedure below.

Step 1: Submit a Return Request

Email our customer service team at:

[email protected]

Please include your name, order number, purchase date, and the product you wish to return.

Step 2: Describe the Reason

Explain whether the return is related to product selection, size, appearance, damage, a defect, or an incorrect shipment.

Providing a clear explanation helps us identify the appropriate resolution.

Step 3: Provide Photographs When Necessary

If the merchandise arrived damaged, defective, or incorrect, please include photographs showing the affected product and its packaging.

For candle holders, close-up images of cracks, chips, broken sections, or damaged decorative components may be particularly helpful.

Step 4: Wait for Return Instructions

Our team will review the request and provide information about eligibility, the designated return destination, and the appropriate shipping procedure.

Step 5: Package and Ship the Merchandise

Once the return is authorized, carefully package the product to prevent additional damage during transportation.

Customers should retain the return tracking number and shipment receipt until the matter is resolved.

Please do not send products to an unconfirmed address or return merchandise without first contacting us.

5. Return Shipping Responsibilities

For standard change-of-mind returns, customers are generally responsible for the cost of return shipping.

Original shipping charges, where applicable, are not automatically refundable for returns resulting from personal preference or purchasing decisions.

If the product is defective, damaged during delivery, incorrectly supplied, or materially inconsistent with its advertised description, please contact us before arranging return shipment.

We will review the circumstances and determine an appropriate resolution, which may include return-shipping assistance, replacement merchandise, or a refund.

Any applicable legal rights remain unaffected.

6. Refund Eligibility and Review

Returned products are subject to inspection after arrival at our designated return location.

During the review process, we may examine:

  • Overall product condition.

  • Original packaging and included components.

  • Evidence of use or alteration.

  • Whether the returned merchandise matches the approved return request.

  • Whether the issue relates to a product defect, shipping damage, or another qualifying circumstance.

After the inspection, we will notify the customer whether the refund request has been approved.

Approved refunds are generally issued through the original payment method.

7. Refund Amounts

The refund amount depends on the reason for the return and the applicable circumstances.

For eligible change-of-mind returns, the refund generally covers the merchandise purchase price, subject to any properly disclosed non-refundable charges and applicable law.

For verified defective, damaged, or incorrectly supplied merchandise, we will evaluate the appropriate remedy, which may include a full refund, replacement, or another legally appropriate solution.

Partial refunds may be considered when only part of an order is affected and such an adjustment is appropriate under the circumstances.

We will not knowingly impose an unauthorized or undisclosed deduction.

8. Refund Processing Time

Once an approved return has been received and inspected, we generally initiate the refund within 5–10 business days.

After the refund is submitted, the time required for the funds to appear in the customer's account depends on the payment provider, bank, card issuer, and original payment method.

Some financial institutions may require additional processing time.

If an approved refund has not appeared after a reasonable period, please contact us with your order number and relevant payment details, excluding sensitive card information.

9. Damaged or Defective Merchandise

We understand that dining accessories and decorative items must arrive in acceptable condition.

If a tablecloth arrives torn, a placemat arrives damaged, or a candle holder arrives cracked or broken, please notify us promptly.

To help us investigate, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected product.

  • Photographs of the outer shipping package.

  • Images of the shipping label, if available.

For fragile candle holders, please avoid handling broken pieces unnecessarily. Safety should take priority over collecting photographic evidence.

Depending on the nature of the problem, we may offer a replacement, refund, or another appropriate resolution.

10. Product Appearance and Ordinary Variations

Our merchandise may have minor variations in appearance due to manufacturing processes, material characteristics, photography, and electronic display settings.

For example:

  • A tablecloth's color may appear slightly different under warm or cool lighting.

  • A placemat's texture may look different on a computer monitor than in person.

  • A candle holder's reflective surface may appear brighter or darker depending on the surrounding environment.

Minor variations that do not materially change the product's advertised characteristics do not automatically constitute defects.

However, substantial differences between the advertised product and the merchandise delivered will be reviewed individually.

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [email protected].

Cancellation requests received before fulfillment or shipment may be accommodated when operationally possible.

Once merchandise has been dispatched or transferred to a shipping carrier, cancellation may no longer be possible.

In that situation, customers may request a return after delivery, subject to the conditions of this policy and applicable law.

12. Exchanges

Customers who wish to exchange a tablecloth, placemat, or candle holder for another eligible product may contact our support team.

Exchanges depend on inventory availability and confirmation by Crisp Pot Craft.

If a direct exchange cannot be arranged, we may recommend an eligible return followed by a separate purchase.

Any applicable price difference or additional shipping cost will be communicated before an exchange is finalized.

13. Legal Rights and Consumer Protection

This policy is intended to operate consistently with applicable United States federal laws and Florida consumer protection requirements, including the Florida Deceptive and Unfair Trade Practices Act, where applicable.

Nothing in this policy is intended to waive or restrict consumer rights, statutory remedies, or protections that cannot legally be excluded.

14. Contact Information

For assistance with returns, refunds, damaged merchandise, or exchanges, please contact:

Company: Y&J DIAMOND EXPRESS LLC
Store Name: Crisp Pot Craft
Contact Person: Nery Berrios
Business and Return Address: 163 Gardenia Rd, Kissimmee, FL 34743, USA
Email: [email protected]
Website: https://www.crisppotcraft.online/

We appreciate your trust in Crisp Pot Craft and welcome the opportunity to help resolve any concerns about your purchase.