Contact information

Welcome to Crisp Pot Craft

At Crisp Pot Craft, we believe that the details surrounding a dining table can make an ordinary meal feel more inviting. A carefully selected tablecloth, coordinated placemats, and thoughtfully arranged candle holders can bring warmth and character to a home.

Our store focuses on decorative and practical dining accessories that help customers create comfortable, attractive, and welcoming spaces.

We understand that customers may need assistance before placing an order, while waiting for a delivery, or after receiving their merchandise. Our customer service contact is available for questions about products, purchases, shipping arrangements, returns, refunds, and general business information.

1. Company Information

Store Name: Crisp Pot Craft

Legal Business Name: Y&J DIAMOND EXPRESS LLC

Business Representative: Nery Berrios

Business Address:

163 Gardenia Rd
Kissimmee, FL 34743
United States

Return Address:

163 Gardenia Rd
Kissimmee, FL 34743
United States

Customer Service Email:

[email protected]

Official Website:

https://www.crisppotcraft.online/

2. Product-Related Questions

We welcome inquiries about the merchandise available through Crisp Pot Craft.

Our product selection includes:

Tablecloths

Customers may contact us for questions about tablecloth descriptions, dimensions, material characteristics, available selections, and general product information.

We recommend measuring your dining or kitchen table before purchasing to ensure that the selected tablecloth provides the desired coverage and appearance.

Placemats

If you need assistance understanding product descriptions or selecting placemats for a particular dining arrangement, please contact our team.

We are happy to receive questions concerning product specifications and general care information.

Candle Holders

Customers may contact us with questions about candle holder descriptions, decorative characteristics, product materials, and available specifications.

Because candle holders may involve different materials and intended uses, customers should review individual product descriptions and safety instructions before use.

3. Order and Payment Assistance

If you have questions about an existing order, please email us with your order number and the email address used during checkout.

We can assist with inquiries concerning:

  • Order confirmation.

  • Purchase details.

  • Payment confirmation.

  • Product availability.

  • Order processing.

  • Order cancellations.

  • Billing-related questions.

For your protection, please do not send complete credit card numbers, passwords, or other sensitive financial credentials through ordinary email.

4. Shipping and Delivery Assistance

If you have questions about the delivery of your merchandise, our customer service contact can help review available order and shipment information.

Common shipping inquiries include:

  • Estimated delivery time.

  • Shipment tracking.

  • Delayed deliveries.

  • Incorrect shipping information.

  • Missing packages.

  • Damaged merchandise.

  • Delivery address changes.

If a candle holder or another fragile product arrives damaged, please include photographs of the item and packaging whenever reasonably safe to do so.

5. Returns, Refunds, and Exchanges

Customers who wish to return merchandise or request a refund should contact us before sending any products back.

Our team can provide information about the applicable return requirements and the correct procedure for submitting a request.

When contacting us about a return, please include:

  • Your full name.

  • Order number.

  • Product name.

  • Date of purchase.

  • Reason for the request.

  • Supporting photographs, if relevant.

All return and refund requests are reviewed according to our published Return and Refund Policy and applicable consumer protection laws.

6. General Business Inquiries

We also welcome general questions concerning our website, published policies, business information, and customer service procedures.

If you have difficulty locating information on our website or need clarification about a particular policy, please contact us by email.

We aim to provide clear and professional communication so customers can understand their options and make informed decisions.

7. How to Reach Our Team

For all customer service and general inquiries, please use our official contact email:

[email protected]

To help us review your request efficiently, please use a descriptive email subject and provide the relevant order information whenever applicable.

Including complete details in your first message can help reduce unnecessary delays and make the communication process more convenient.

8. Business Correspondence and Returns

Official business correspondence and the designated return address are:

Y&J DIAMOND EXPRESS LLC
Attn: Nery Berrios
163 Gardenia Rd
Kissimmee, FL 34743
United States

Please contact our customer service team before mailing any returned merchandise.

The publication of our business address does not automatically authorize an unannounced return. Customers should receive and follow the applicable return instructions before shipping products back.

9. Our Commitment to Customers

We understand that reliable customer communication is an essential part of online retail.

Whether you are purchasing a tablecloth for your dining room, choosing placemats for everyday meals, or looking for a candle holder to complete your decorative arrangement, we want your experience with Crisp Pot Craft to be straightforward and comfortable.

We value customer questions and take concerns seriously. Our aim is to handle inquiries with professionalism, respect, and reasonable attention to the circumstances.

Thank you for visiting Crisp Pot Craft and for considering our products for your home.

Crisp Pot Craft
Operated by Y&J DIAMOND EXPRESS LLC

Contact Person: Nery Berrios
Email: [email protected]
Address: 163 Gardenia Rd, Kissimmee, FL 34743, USA
Website: https://www.crisppotcraft.online/