Privacy policy

At Crisp Pot Craft, operated by Y&J DIAMOND EXPRESS LLC, we understand that personal information deserves careful and responsible treatment.

Whether you are browsing our selection of tablecloths, comparing placemats, purchasing a decorative candle holder, or contacting our customer support team, certain information may be collected to support your interaction with our online store.

We value the trust customers place in our business. This Privacy Policy explains the categories of information we may collect, the purposes for which it may be used, the circumstances in which it may be shared, and the privacy choices that may be available to you.

This policy applies to visitors and customers using:

https://www.crisppotcraft.online/

1. Information We May Collect

The information collected depends on how you interact with our website and services.

A. Personal Identification and Contact Information

When placing an order or communicating with us, you may provide:

  • Full name.

  • Email address.

  • Telephone number, if requested or provided.

  • Billing address.

  • Shipping address.

  • Other contact information necessary to complete a transaction or respond to an inquiry.

We use this information to identify transactions, communicate with customers, coordinate deliveries, and provide customer support.

B. Purchase and Order Information

When you purchase merchandise through Crisp Pot Craft, we may collect information related to your transaction, including:

  • Order identification numbers.

  • Products purchased.

  • Product quantities.

  • Purchase dates.

  • Merchandise prices.

  • Shipping charges.

  • Applicable taxes.

  • Order fulfillment status.

  • Delivery information.

  • Return and refund records.

This information allows us to manage purchases and maintain appropriate business records.

C. Payment-Related Information

Payments may be processed through third-party payment providers.

Depending on the payment system used, transaction-related information may include payment confirmation, transaction references, authorization status, and other information necessary to complete a purchase.

Complete payment card information is generally handled by the relevant payment processor rather than independently maintained by our store, subject to the actual payment arrangements and systems used.

Customers should review the applicable payment provider's privacy and security practices when completing transactions.

D. Technical and Device Information

When visitors access our website, certain technical information may be collected automatically by website infrastructure or service providers, where enabled.

This may include:

  • IP address.

  • Browser type.

  • Operating system.

  • Device type.

  • Website access date and time.

  • Pages viewed.

  • Referring website.

  • General browsing and interaction information.

We may use such information to maintain website performance, improve navigation, detect technical errors, and protect our systems.

E. Customer Communications

If you email us or submit an inquiry, we may retain the information you voluntarily provide.

This may include your name, email address, order reference, message content, photographs, and other supporting materials.

Such information helps us investigate customer concerns and maintain an appropriate record of our communications.

2. How We Use Collected Information

We use personal information for legitimate business and operational purposes.

Order Processing and Fulfillment

Customer information helps us confirm purchases, verify order details, coordinate product preparation, arrange shipping, and provide transaction updates.

Customer Service

We use contact and order information to respond to questions concerning tablecloths, placemats, candle holders, product availability, delivery concerns, returns, and refunds.

Payment Administration

Transaction-related information may be used to confirm payment authorization, investigate billing issues, process refunds, and identify suspicious transactions.

Website Maintenance

Technical information helps us identify errors, improve website functionality, evaluate navigation performance, and maintain a consistent shopping experience.

Fraud Prevention and Security

Information may be used to identify unusual transaction patterns, investigate suspected unauthorized activity, and protect customers and business systems.

Legal and Business Compliance

We may retain and use appropriate information to satisfy accounting, tax, regulatory, recordkeeping, and other legal obligations.

Customer Communications

We may contact customers regarding order confirmations, shipping updates, return requests, important service information, and material changes to our published policies.

Where promotional messages are offered, customers may have the opportunity to opt out.

3. Cookies and Similar Technologies

Our website and its service providers may use cookies and comparable technologies, where enabled, to support website operations and improve visitor experience.

Cookies are small files stored on a browser or device.

Depending on the technologies in use, cookies may help us:

  • Maintain shopping cart functionality.

  • Remember selected preferences.

  • Support website security.

  • Understand general visitor activity.

  • Evaluate website performance.

  • Improve navigation and page functionality.

Some cookies may be essential for basic website operations. Others may support analytics or optional features.

Visitors may control cookies through their browser settings. Disabling certain cookies may affect the functionality of parts of the website.

4. How We Share Personal Information

We do not make customer personal information publicly available as part of ordinary store operations.

However, certain information may be shared with third parties when necessary to provide services, complete transactions, protect our business, or comply with legal requirements.

A. Payment Processors

Payment service providers may receive relevant transaction information to authorize payments, process purchases, administer refunds, and prevent fraudulent activity.

B. Shipping and Delivery Companies

We may provide carriers and fulfillment providers with the recipient's name, shipping address, and necessary shipment details so that purchased products can be delivered.

C. Website Hosting and Technology Providers

We may rely on independent providers for website hosting, maintenance, technical support, cybersecurity, and operational services.

Such providers may process information when performing services on our behalf.

D. Analytics and Website Performance Services

Where enabled, analytics providers may receive technical or browsing information to help us understand website traffic, performance, and visitor interactions.

E. Legal Authorities and Regulatory Requests

We may disclose information when required by a valid legal obligation, court order, lawful governmental request, or other applicable legal process.

We may also disclose information when reasonably necessary to investigate suspected fraud, protect legal rights, or address a serious security issue.

5. Data Protection and Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, alteration, and disclosure.

Depending on the information and systems involved, safeguards may include:

  • Restricted access to business information.

  • Secure communication technologies where available.

  • Technical monitoring and security measures.

  • Appropriate service-provider arrangements.

  • Internal procedures for handling customer information.

Although we work to protect customer data, no internet-based system or electronic storage method can be guaranteed to be completely secure.

Customers should also take reasonable precautions when using online services, including protecting their email accounts and avoiding the transmission of complete payment card information through ordinary email.

6. Information Retention

We retain personal information for periods reasonably necessary to fulfill the purposes described in this policy.

The retention period may depend on:

  • The nature of the transaction.

  • The type of information collected.

  • Applicable accounting and tax requirements.

  • Return and refund obligations.

  • Customer service needs.

  • Legal disputes or regulatory obligations.

For example, purchase records may need to be retained to verify transactions, process refunds, investigate disputes, or satisfy recordkeeping requirements.

When information is no longer reasonably necessary, we may delete, securely dispose of, or de-identify it where appropriate and legally permissible.

7. Your Privacy Rights and Choices

Depending on applicable law, you may have rights concerning certain personal information.

These rights may include:

  • Requesting access to eligible personal information.

  • Requesting correction of inaccurate information.

  • Requesting deletion of eligible information.

  • Asking how certain personal information is used or shared.

  • Opting out of certain promotional communications.

  • Withdrawing consent where processing is based on consent.

  • Exercising other rights provided by applicable privacy laws.

To submit a privacy request, please contact:

[email protected]

We may request additional information to verify your identity before processing certain requests.

Some information may be retained where necessary or legally permitted, including records required for accounting, tax compliance, fraud prevention, and legal claims.

8. Florida Privacy and Data Protection Requirements

We aim to handle personal information in accordance with applicable Florida privacy and information security laws.

Florida's Digital Bill of Rights, under Chapter 501, Part V, Florida Statutes, applies to businesses satisfying the statutory applicability criteria and thresholds. Its requirements do not automatically apply to every online retail business.

Where applicable, we will honor the relevant consumer rights and business obligations.

We also recognize applicable Florida requirements concerning the protection of personal information and notification of certain security breaches under Florida law.

This policy does not waive or reduce any privacy protection that cannot legally be excluded.

9. Children's Privacy

Our website is intended for a general consumer audience and is not designed to knowingly collect personal information directly from children under 13 without legally required parental consent.

If we become aware that personal information has been collected from a child under 13 in circumstances requiring parental consent, we will take appropriate steps to address the matter under applicable law.

Parents or guardians who believe that a child has submitted personal information through our website may contact us at [email protected].

10. Third-Party Websites and Services

Our website may contain links or integrations involving third-party services, including payment platforms, shipping tools, and external websites.

Those services may maintain their own privacy notices, cookie practices, and security procedures.

Crisp Pot Craft does not control every aspect of independent third-party websites and is not responsible for their separate privacy practices, except where responsibility is imposed by applicable law.

We encourage visitors to review the privacy policies of external services before submitting personal information.

11. Email Communications and Marketing Preferences

We may use customer email addresses to communicate about purchases, including:

  • Order confirmations.

  • Payment-related notifications.

  • Shipment updates.

  • Delivery issues.

  • Return and refund requests.

  • Customer support inquiries.

  • Important policy or service announcements.

Where promotional communications are offered, customers may unsubscribe using the instructions provided in the relevant message.

Opting out of promotional emails does not necessarily prevent us from sending essential transactional or legally necessary communications.

12. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business, website technologies, service providers, or applicable legal requirements.

Updated versions will be published on our website with a revised effective date.

We encourage visitors and customers to review this page periodically.

13. Contact Us Regarding Privacy

For privacy-related questions, requests, or concerns, please contact:

Company: Y&J DIAMOND EXPRESS LLC
Store: Crisp Pot Craft
Contact Person: Nery Berrios
Business Address: 163 Gardenia Rd, Kissimmee, FL 34743, USA
Email: [email protected]
Website: https://www.crisppotcraft.online/

We appreciate the confidence our customers place in us and remain committed to handling personal information responsibly and transparently.